Shipping policy

Shipping Policy

Last updated: August 2026

This Shipping Policy applies to all orders placed on orbexring.com, operated by Nexarois Digital Omar Ibrahim, Bahnhofstrasse 8, 2543 Lengnau BE, Switzerland (CHE-212.129.185).

1. Where we ship

We currently ship to Switzerland, the countries of the European Union, the United Kingdom, the United States, and the further countries offered at checkout. If your country is not available at checkout, we unfortunately cannot deliver there at this time.

2. Shipping costs

The exact shipping costs for your order are always displayed transparently at checkout before you complete your purchase. Within Switzerland, standard shipping is CHF 7.00; orders qualifying for free shipping are marked accordingly at checkout. International shipping costs are shown at checkout in your local currency.

3. Order processing & delivery times

Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information as soon as your order has been dispatched. Estimated delivery times after dispatch:

  • Switzerland: approx. 5–10 business days
  • European Union & United Kingdom: approx. 7–14 business days
  • United States & other countries: approx. 10–20 business days

These are estimates, not guaranteed dates. Unless we have expressly agreed otherwise with you, we will deliver at the latest within 30 days of the conclusion of the contract, in line with EU consumer law. If we are unable to meet this deadline, we will inform you; you may then set us a reasonable additional period and, if delivery still does not take place, withdraw from the contract and receive a full refund of all payments made.

4. Order tracking

Every shipment includes tracking. You can follow your delivery at any time via the tracking link in your dispatch email or on our Track Your Order page.

5. Customs, import duties & taxes

For deliveries to some countries outside Switzerland, import VAT, customs duties, or handling fees may be charged by the destination country's authorities or the carrier. Where such charges are not already included at checkout, they are borne by the customer. Any applicable charges and responsibilities are indicated during checkout. Please note that customs processing can extend the delivery time; this is outside our control.

6. Partial deliveries

If your order contains several items, we may ship them separately at no additional cost to you. Your statutory right of withdrawal is not affected: for orders delivered in several shipments, the 14-day withdrawal period only begins when you receive the last item of your order (see our Right of Withdrawal & Refund Policy).

7. Transfer of risk

For consumers, the risk of loss of or damage to the goods passes to you only when you, or a third party designated by you (other than the carrier), have taken physical possession of the goods.

8. Delivery problems

  • Incorrect address: please check your shipping address carefully at checkout. If you notice an error, contact us immediately at info@orbexring.com — we can usually correct the address as long as the order has not yet been dispatched. If a parcel is returned to us as undeliverable due to an incorrect address provided by you, we will contact you regarding reshipment; additional shipping costs for reshipment may apply.
  • Lost shipments: if your tracking shows no movement for an unusually long time or the parcel is lost in transit, contact us and we will investigate with the carrier and, where the shipment is confirmed lost, send a replacement or refund you in full.
  • Damaged in transit: if your order arrives damaged, please contact us within a reasonable time with photos of the packaging and the product. We will provide a replacement or a refund. Your statutory warranty rights remain unaffected.

9. Contact

Nexarois Digital Omar Ibrahim · Orbex
Bahnhofstrasse 8, 2543 Lengnau BE, Switzerland
info@orbexring.com