30-Day Money-Back Guarantee & Refund Policy

Last updated: September 2026

We want you to be happy with your Orbex ring. If you are not, you can return it within 30 days of delivery for a full refund. This policy applies to all orders placed on orbexring.com, operated by Nexarois Digital Omar Ibrahim, Bahnhofstrasse 8, 2543 Lengnau BE, Switzerland (CHE-212.129.185).

1. 30-day money-back guarantee

You may return your Orbex ring within 30 days of the day you receive it, for any reason. The 30 days start on the day you (or a third party named by you, other than the carrier) take physical possession of the goods. For orders delivered in several shipments, the period starts on the day you receive the last item. If the last day falls on a Saturday, Sunday or public holiday, the period is extended to the next working day.

2. How to start a return

Email info@orbexring.com within the 30 days with your order number, your name and the item(s) you want to return. We will reply with the return instructions and the return address. Sending your email before the deadline expires is enough to meet it.

3. Returning the ring

Please send the ring back within 14 days after you receive our return instructions, complete and in its original packaging, including the charging case and accessories. Please use a tracked shipping method; the ring remains your responsibility until it reaches us.

Return shipping costs are paid by you, unless the item arrived damaged or faulty (see section 5). You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

4. Refund

Once we have received the ring, or you have supplied proof of having sent it, we refund the full purchase price including the original standard shipping costs (but not the return shipping costs, and not the extra cost of any non-standard delivery option you chose). Refunds are issued without undue delay and no later than 14 days after we receive the return, to the payment method you used for the original purchase, free of charge.

5. Damaged or faulty items

If your ring arrives damaged or develops a fault covered by your statutory warranty rights, email info@orbexring.comwith your order number and a photo or short video. We will replace the item or refund you in full. In these cases we cover the costs, and in most cases you will not need to send the item back. Your statutory warranty rights remain unaffected by this policy.

6. Statutory right of withdrawal (EU consumers)

If you are a consumer in the European Union, you additionally have a statutory 14-day right of withdrawal under Directive 2011/83/EU. Our 30-day guarantee goes beyond this right and does not limit it. To exercise the statutory right, a clear statement by email to info@orbexring.com before the 14-day period expires is sufficient.

7. Contact

Nexarois Digital Omar Ibrahim · Orbex
Bahnhofstrasse 8, 2543 Lengnau BE, Switzerland
info@orbexring.com